Industry: Business Software And Services
This company provides relationship management solutions in North America and internationally. It operates in two segments, Customer Management and Information Management. The Customer Management segment offers agent-assisted, self-service, and intelligent technology care solutions, including customer service, customer retention, sales, technical support, social interaction, collections management, back office, business-to-business, customer experience applied analytics, and intelligent interaction solutions for communications, financial services, technology, retail, healthcare, and government markets. This segment also provides premise-based and hosted automated self-care and technology solutions; speech recognition solutions; and license, professional, consulting and maintenance, and software support services. The Information Management segment offers convergent billing and business support system solutions and services. These solutions comprise revenue management solutions, such as rating and billing manager, collections manager, active mediation, and integrated communications operations management system; product and order management solutions consisting of product control manager, shopping and ordering solution, and service fulfillment and activation manager; and customer care management solutions, including customer service manager, inventory manager, field service manager, and decisioning and dynamic customer intelligence solution, as well as managed billing services. Convergys Corporation was founded in 1998 and is headquartered in Cincinnati, Ohio.
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CVG Payout History (Paid and Declared)
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